Returns and Refunds

At Alwayz Cozy, we want you to love your purchase. If you’re not fully satisfied with your order, we’re here to help with returns and refunds.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as you received it.
  • Returns must be initiated within [insert number of days, e.g., 30] days from the date you received your order.
  • Certain items, including [list any non-returnable items like gift cards, final sale items, intimate products, etc.], are non-returnable for health and safety reasons.

2. Return Process

  1. Contact Us
    Email us at [your contact email] with your order number, reason for return, and any supporting information. We will provide instructions on how to proceed with your return.

  2. Prepare Your Return
    Pack the item securely, ensuring it includes all original tags, packaging, and any accessories that came with it.

  3. Ship the Return
    Once approved, please ship the item to the return address provided. You will be responsible for the shipping costs of returning the item, unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Refunds

  • Refund Eligibility
    Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Processing Time
    If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days, e.g., 5-10 business days].

  • Shipping Costs
    Original shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless otherwise specified.

4. Exchanges

  • If you received a damaged or defective item, we are happy to replace it. Please contact us at [your contact email] to arrange for an exchange.
  • For all other exchanges, you may need to return the original item and place a new order for the replacement item.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Gift cards
  • [List any other non-returnable items, like clearance or final sale products, customized products, etc.]

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [your contact email].

7. Contact Us

If you have any questions about our Returns and Refunds Policy, please reach out to us at:

Email: [your contact email]